Refund policy
At Lumina, we stand behind the quality of our products. If you're not fully satisfied, we're here to help.
Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, unopened, in their original packaging, and in resellable condition.
Non-Returnable Items The following items are not eligible for return unless they arrived damaged, defective, or incorrect:
- Supplements and hydration packets
- Personal care and skincare products
- Opened consumables
- Clearance or final-sale items
How to Initiate a Return Contact our support team before sending any items back. Returns sent without prior authorization may not be accepted.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, Lumina will cover return shipping.
Refunds Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Non-Refundable Original shipping fees are non-refundable.
For questions, contact us at garry@luminamma.com